Business Systems That Scale
A course on turning ad-hoc habits into repeatable systems — for owners whose business has outgrown their notebook.
What you will learn.
Identify which parts of a growing business genuinely need a system, and which don't yet.
Turn a repeated task into a documented process a new hire could follow.
Choose tools only after the process is proven, not before.
Diagnose why a system that worked at five people is failing at fifteen.
Hand off ownership of a process without losing quality.
Avoid over-systemising a business that still needs founder judgment.
About this course.
Most small businesses run on the founder’s memory. That works until it doesn’t — until there are too many customers, too many exceptions, and too much depending on one person being available. This course is about the deliberate, unglamorous work of building the systems that let a business run without you standing over it: which processes to document first, how to hand them off without losing quality, and how to tell a genuine system problem from a hiring problem.
3 modules, 8 lessons.
Each module builds on the last. Expand a module to see its lessons.
01
Where Systems Actually Come From
- Why "Just Hire Someone" Isn't a System
- Finding the Bottleneck Before You Automate It
- The Difference Between a Process and a Habit
02
Building the First Version
- Writing a Process Down Without Overengineering It
- Choosing What to Systemise First
- Tools Are the Last Decision, Not the First
03
Keeping Systems Alive
- Why Systems Rot and How to Notice
- Handing a System to Someone Else
Taught by Marcus Webb.
Marcus Webb
Operations & Business Systems
Marcus spent twelve years running operations for small and mid-sized companies before turning to teaching full-time. He specialises in the unglamorous work of turning a founder's habits into systems a team can actually run without them — the kind of quiet infrastructure most businesses never get around to building until it's overdue.
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